Ensuring a Positive Remodeling Experience
Positive Remodeling Experience
Remodeling your home is a big decision that impacts your daily life. We do everything we can to provide you with a positive remodeling experience from start to finish.
To help give you peace of mind about the team members who will be working in your home, we asked our construction coordinator, Tom Ruth, some important questions.
Q: Who keeps homeowners updated and is there daily contact?
A: On most of the jobs the customer is in regular contact with the guys working on the job. These are our employees. I have a daily meeting with the guys every day before they leave in the morning.
The customer meets with me at least once before the job starts. At that time they are given my e-mail and my cell phone number. I inform them my phone is on 24/7, and if they have any questions or concerns, they can call or e-mail anytime.
I am the project manager, but they can contact the designer too if for some reason I can’t help them. So the short answer is there is daily contact with at least one of us.
Q: Do you provide a schedule of how the work will progress, including a target completion date?
A: When customers sign a contract, they are given a timeline that shows when things will happen. It is not unusual for the customers and the guys to leave notes for each other on jobs when customers aren’t there. Again, this takes us back to the constant communication.
Q: What steps does your team take to contain the mess and the dust often associated with construction?
A: As far as cleanliness, we do what we can. We cover the floors as needed. We put up plastic where we can; we still can’t contain all of the dust. We advise the customer to cover things they are concerned about with sheets or what have you. We also tell them to remove things hanging from the walls and such.
The guys do a quick clean up every day, and they don’t leave tools or materials out that would be in the way of normal life during construction.
Q: Do you use a lock box to control access, so people don’t have to wait around to let workers into the home?
A: We ask every customer if they would like us to use a lock box and use one when the customer isn’t going to be home. Our regular work hours are from 7 a.m. to 3:30 p.m. Monday thru Friday. We don’t usually arrive at the house until 8 in the morning unless the customer has asked for an earlier time. It is rare for us to work any overtime, including Saturday.
We work hard to give you the home of your dreams and a positive remodeling experience.
Our in-house design and installation team can help transform your home. The first step is to set up a consultation to discuss your space. Or you can stop by our showroom to see our new kitchen and bath displays.
Contact us today.
For more inspiration, please look at our Bathroom Remodeling Ideas & Inspiration Gallery.